Terms of Service

1. Provider

The Ayveena app is provided by DATA-TAKOMO OY, business ID (fill in), (address). Contact: (email).

2. What Ayveena is

Ayveena is an entertainment app for talking with an AI character. Ayveena is not a human, and the service is not healthcare, therapy, a crisis line or professional advice. AI can produce incorrect information, so do not base health, financial or other important decisions on what it says. In an emergency, call your local emergency number (112 in Finland).

3. Account and age

Using the service requires signing in with a Google account (Android) or an Apple Account (iOS). You are responsible for your account and for the accuracy of the details you provide. The service is intended for users aged 13 and over. Minors need a guardian’s permission to use the service and to make purchases.

You can delete your account at any time in the app’s settings. Deletion is permanent: account details, unused credits, purchased items and call transcripts are deleted. Bookkeeping records of credit purchases are kept without a link to you for as long as the law requires.

4. Credits and payments

Calls are paid for with credits. One credit covers each started minute of a call. Prices and pack sizes are shown in the app at the time of purchase.

• Credits are a right to use this service. They are not money, securities or virtual currency, and they cannot be exchanged for money, transferred to another user or used in another service.
• Credits are bought through the app store, which is the seller for the payment. The store’s own terms and refund practices apply to the transaction.
• A new account receives starting credits for free. Credits received for free, such as starting credits and compensation, are used before purchased credits.
• Credits in different app stores are separate and do not move between stores.
• Unused credits lapse when an account is deleted, so use them before deleting. The exception is ending the agreement because of a change to the terms or the service (section 8). If we close an account for breaking these terms, unused credits lapse. This does not limit your right to a refund under mandatory law.

5. Right of withdrawal

Credits are delivered immediately after purchase. By confirming a purchase you request immediate delivery and accept that the consumer’s 14-day right of withdrawal ends once the credits are added to your account.

This does not remove your other rights. If the service is faulty or the credits do not work as promised, you are entitled to a repair, a price reduction or cancellation of the purchase under consumer protection law. Refund requests are handled by the app store the purchase was made through, and the store also has its own refund policy. You can always contact us as well.

6. Acceptable use

The service may be used only in accordance with the law and these terms. The following are not allowed:

• harassing, threatening or invading the privacy of another person
• illegal content, including child sexual abuse material
• impersonating another person or using someone else’s account
• interfering with the service technically, automating its use or scraping data
• using content from the service to train another AI model

We may limit or close an account if these terms are broken or if the use harms the service or other users.

7. Content and rights

The app, the character, the voices and the graphics belong to DATA-TAKOMO OY or its licensors. You get a personal, non-transferable right to use the service under these terms. Conversations from your calls are meant for your own use.

8. Availability and changes

The service is provided as it is, and there may be interruptions.

We may change the service and these terms for a valid reason, for example when the law, an order from an authority or the app store’s terms change, when we develop the service or improve its security, or when the cost of providing the service changes significantly.

• Changes in your favour and changes required by law or an authority may take effect immediately.
• For other changes that make your position more than slightly worse, we will notify you in the app and by email at least 30 days before they take effect. The notice says what changes and when.
• If you do not accept such a change, you can end the agreement and delete your account free of charge no later than 30 days after the change takes effect. We will then refund the price of the unused credits you bought, through the app store or in another way we agree on. Credits you received for free are not refunded.
• Once a change has taken effect, the changed terms apply to the service.

If we shut down the service entirely, we will notify you in the app and by email at least 30 days in advance and refund the price of the unused credits you bought.

9. Limitation of liability

We are liable only to the extent required by mandatory consumer protection law. We are not liable for indirect damages or for the accuracy of AI-generated content. Nothing in these terms limits a consumer’s mandatory rights.

10. Personal data

Processing of personal data is described in the privacy policy.

11. Governing law and disputes

These terms are governed by Finnish law. As a consumer you may bring a dispute to the district court of your domicile or to the Consumer Disputes Board (kuluttajariita.fi). Before that, contact consumer advisory services (kuluttajaneuvonta.fi).